Corporation Social Responsibility : Customer Rights




Customer Rights


  • We consider you, our customer, as our business partner and will treat you with courtesy and consideration at all times.
  • We will provide goods and services of the highest quality which meet agreed upon standards and specifications.
  • We will charge a reasonable price for all goods and services furnished by us. We will fill your order accurately, and we will keep you informed of our progress relative to your inquiries, orders and deliveries.
  • We will address any concerns you may have with urgency and in a prompt and professional manner.
  • We will continue to invest in new products, manufacturing equipment, processes and quality systems to provide you with affordable, state-of-the-art products.
  • Our employees will conduct themselves in a professional manner and in accordance with C&D TECHNOLOGIES' Code of Ethical Conduct.
  • We will keep your technical information confidential and will not, without your permission, disclose such information to third parties unless required to do so by government laws or regulations.
  • We will act diligently to safeguard the environment in the conduct of our business at our facilities and when we are contracted to perform work on your premises.
  • We will provide goods and services without regard to race, creed, color, religion, sex, sexual orientation, age, national origin or disability